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Our Giorgio Guarantee

At Giorgio Cookie Company, we use only the finest, premium ingredients. We stand by our guarantee: Baked fresh and made-to-order. If for any reason you are not completely satisfied with your purchase, please contact us within 48 hours of receipt.

877.668.2998 8:30-5:30EST Monday- Friday or sales@giorgiocookieco.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to return a product

To return your product (upon approval), please complete the return form. Please indicate the reason for the return and whether you would like a replacement or merchandise credit. Please print your UPS label (sent to you via email) and take your box to a UPS drop-off location. If you have any questions, please contact us at sales@giorgiocookieco.com or 877.668.2998.

Refunds (if applicable)

Once you have contacted Giorgio Cookie Company, and your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. We do not issue refunds or exchanges on unwanted flavor selections. Please send us an email at sales@giorgiocookieco.com and upon approval, we will contact you with further instructions and a pre-paid UPS shipping label.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@giorgiocookieco.com

Pricing Changes

Our products are subject to availability due to seasonal varieties. Giorgio Cookie Company reserves the right to make changes to its pricing to reflect market supply. 

Substitutions

Giorgio Cookie Company reserves the right to substitute an item of equal or greater value. We take great pride and consideration when selecting a substitution and we know that we will exceed your expectations.